Vacature Service Coördinator

Direct solliciteren Vacature opslaan

  • Epe
  • VMI Group
  • 31 Mei 2019

Functie inhoud

Service Coordinator:
Are you an experienced engineer who combines thorough experience as an engineer in machine building with good communication and commercial skills? Are you looking for a new challenge where you can nicely combine these qualities? Then this position is right for you!
After installation the machine will be maintained by the customer and supported by the VMI Technical Service Support (TSS) team.
As you will be part of the TSS team we will work towards the VMI Global service vision: Together with our Customers we ensure that VMI solutions have competitive Total Cost of Ownership (TCO), maximum reliability and consistent high quality.”

Responsibilities:
• Help create and improve needed tools for our VMS program.
• Help create customer database in the VMI Asset Management Software.
• By interest from customer in VMS execute an audit to ensure a fitting contract.
• Together with Advisor sell and after sold execute VMS Project:
o Responsible for briefing from service engineer.
o Final reporting of VMS results to customer.
o Follow-up with customer to make sure that needed actions take place.
o Responsible to make sure customer gets what was promised in VMS contract.
• Be responsible for projects relating to moving or upgrading machines.
• Together with Advisor and TSS team keep customer satisfied.
• Execute classroom and on the job training by using your own created training material, or if available training material created by the VMI Academy.
• Help desk: Support where needed our remote service desk to support our customers.
• 24/7 helpline: Frequently be available outside office hours for 1st and 2nd line support 24/7 helpline: Frequently be available outside office hours for 1st and 2nd line support (up to a maximum of one (1) week per month).
• Be responsible for projects relating to moving or upgrading machines.
• When needed and in consultation with Group Leader TSS execute upgrades and service jobs
• Give leadership to Service or Training Engineers.

Functie eisen

Minimum qualifications:
• Completed Dutch MTS education in WTB or Electrical, or equivalent.
• Fluent English, spoken and written.
• Valid Driver license.
• Has traveled and is willing to travel (international).
• Commercial skills.
• Be thorough in reporting.
• Willingness to be available when Customer or VMI needs you.

Preferred qualifications:
• Experienced in Service on an International level.
• Experience with Siemens and Allen Bradley.
• Experience with Inverters, amplifiers and camera’s systems.
• Education in Mechatronics or the knowledge gained through experience.
• University of Applied sciences of College (HBO) education WTB or Electrical or equivalent.

Expected Travel Frequency: Low, less than 80 days.
In this function your input will be appreciated and expected as we look forwards to service together our customer.
If you are excited about this opportunity and to service our customers then we are excited to meet you and find out if we can welcome you to our Technical Service Support team.

Overig

Interested?
Are you interested in the Service Coordinator vacancy? Then apply via the Apply button on this page. For further information, contact the HR Department. The contact for this vacancy is Annet Kemp, T +31 (0)578-679342.

Over VMI Group

Our 1600 people across the globe continuously strive to bring our industries to the next level by providing state-of-the-art, innovative technology to make our customers more successful. VMI develops, manufactures, sells and installs high tech machines for the tire, rubber, can, personal care and pharmacy industry. Thanks to the drive and ambition of our people VMI is able to offer our customers the best solution available. Do you feel this ambition?

VMI Holland BV is a subsidiary of TKH Group NV (TKH), the parent corporation of an internationally active group of companies specializing in the creation and delivery of innovative telecom, building and industrial solutions. As part of our commitment to Corporate Social Responsibility, VMI follows TKH’s policy. The TKH shares are listed on Euronext Amsterdam (AMX / Ticker Symbol: TWEKA).